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Gift Wine Subscription

Gift Wine Subscription

Frequently asked questions (FAQ)


Q1: How do I notify the recipient that I have gifted them a wine subscription?
A1: You will be sent a gift certificate via email after you have purchased the gift wine subscription. Once you have processed the order, you will receive two emails. The first one is a confirmation / receipt for your purchase; containing your order number and order details. The second will be sent to you three minutes after the first one and be titled ‘Important Information About Your Gift Wine Subscription’. In here you are asked to reply to the email with the following information: i) information on who the gift is from ii) the occasion and iii) the email address of the recipient (in case you wanted us to send the gift notification directly to the recipient, as opposed to printing it out and putting in a card). Once you have responded to this we will send you the personalised gift notification email.

 

Q2: How do I purchase a gift wine subscription?
A2:
Once you have selected the gift wine subscription product options (number of wines a month, the type, subscription length, Start date), select the add to Basket button [Image 1 below]. You will then be taken to your basket where the system will summarise what you have selected. If you are happy with this, then click ‘Proceed to Checkout’ under the Basket Totals [Image 2 below]. Here you will need to enter your billing details as well as the recipients details in order to finalise the purchase of the gift wine subscription. Note that you do not need the address and postcode of the recipient. If you have it to hand then by all means you may enter it. If you don’t then you can leave it blank. The gift recipient is asked to email us with their order number and preferred delivery address and start date which is all detailed on the gift notification certificate (per above). Once we have heard from them we will update the order with their address and contact information and start sending them amazing wine!

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Q3: When will I (or the gift recipient) receive the gift certificate?
A3: Once you have purchased the gift subscription you will receive an second email asking for the gift certificate details as per Q1 above (roughly three minutes after you receive your order confirmation email). Once you respond to this with the relevant details we will email you the gift certificate to read over on the day of your purchase to make sure you are happy with the content. We send two batches of gift certificate emails a day in the run up to Christmas. One at 1pm and the other at 7pm every day of the week.

Q4: Can I delay the subscription start date?
A4: Yes its very flexible. Once you receive the second email asking for more details on the gift, you may respond to include the date / month you want it to start. Wines are delivered in the last week of every month expect for December. In December we send subscription wines the week before Christmas to ensure people have some nice wine to drink over the Christmas period. If you have purchased a gift wine subscription for a Christmas present but don’t want to send the first box until after Christmas [January] then just select this on the product page under ‘Subscription start date = January’. A lot of customers do this as they want to give the recipient the gift notification certificate in a card and then the recipient can ‘activate’ it thereafter to start in January.

Q5: What if I don’t know the email address of the gift recipient?
A5: Don’t worry you can leave that blank. Once you have purchased the gift wine subscription you will receive an email from us providing you with our phone number [0207 266 1187and contact email address [hello@savagevines.co.uk]. Once you have the email address of the gift recipient you can send it across and we will update the order and send the gift certificate accordingly (if you wanted us to send the gift notification directly to the recipient). The same goes for the delivery address. If you don’t have it, just leave it blank for the time being. We will update it once we have notified the recipient of their gift via email and they tell us what address they want the wine delivered to.

Q6: What if I don’t know the delivery address of the gift recipient?
A6: You can leave this blank if you don’t know it. We will update it once we have the correct information from the gift recipient as they are asked to contact us via email or phone to activate the subscription. All the information and instructions is in the Gift Notification Certificate we send to you / the recipient.

Q7: When will the Gift Wine Subscription be delivered to the recipient?
A7: Wines are delivered in the last week of each month. Standard delivery days are Wednesday through Saturday. Once the recipient is notified of their gift they can contact us at hello@savagevines.co.uk to arrange delivery on a specific day. We are very flexible. This information will all be on the Gift Certificate we send you/them. If you order between the 20th and the last day of the month the first wines will not be delivered until the following month.

Q8: Where does Savage Vines deliver to?
A8: At present we only deliver to the mainland UK as well as Northern Ireland. If our members help us grow we may show some wine love to other wine savages outside the UK. Stay tuned.

Q9: What does a Gift Wine Subscription box comprise each month?
A9: When buying a gift wine subscription you are asked to select the number of wines you want to send a month (two,  three or six); wine preferences being red wine only, white wine only or a combination of red and white. Each month these wines will be delivered to the recipients door in a wine briefcase. It also has a map showing you where we have sourced the wines from along with informative tasting notes and food pairing suggestions. We will also email the recipient a link to our monthly wine podcast on the day of delivery. The podcast is usually about 10 minutes long and gives the recipient a comprehensive overview of each wine we have sent that month. You can listen to the latest Wine Podcast at www.savagevines.co.uk/in-the-box/.  When you order a gift wine subscription for someone we will also send you a voucher to use toward your first mixed case purchase with us. It’s a win-win!

Q10: How can I pay for a Gift Wine Subscription?
A10: We accept Visa, MasterCard, American Express, Debit cards. Enter in the card details which will be validated and processed as part of the product checkout process on the website. We use Stripe as our payment gateway which is secure. You can now also use pay pal if you prefer.

Q11: Is delivery included in the price of a Gift Wine Subscription?
A11: Sure is. There are no hidden fees or charges. We don’t operate like that.

Q12: Can I choose specific wines to go in the recipients gift subscription box?
A12: You are able to select if you would like whites or reds but not specific grape or regional varieties. The idea is that we expand the recipient’s taste and repertoire by introducing them to new wines!  You are able to send all white wines, all red wines or a combination of white and red.

Q13: Can the recipient re-order the wines that they like online?
A13: They sure can. Just head to our online wine shop and go nuts.

Q14: How will I know my order is being processed?
A14: You will receive an email from the Savage team shortly after your purchase confirming your order. If something doesn’t look right let us know straight away at hello@savagevines.co.uk.

Q15: If I don’t receive an order confirmation what should I do?
A15: Send the friendly Savage team an email at hello@savagevines.co.uk. We will get back to you very quickly. You can also call us on 0207 266 1187.

Q16: Can the recipient track the delivery of their order each month?
A16: Yes, once the order has been dispatched from our warehouse each month they will receive an email notification and link to track the delivery. Note if you/they have not provided their email address then the tracking reference will be sent to you.

Q17: If the recipient doesn’t like the look or type of a wine, can they exchange it?
A17: Sure. As long as the wine is unopened and the label is not damaged. All they need to do is send us an email at hello@savagevines.co.uk stating why they want to change the wine(s) and send it/them back to us within fifteen days of delivery to the address below:
Dhigs Limited FAO: Savage Vines 12 Formosa Street, London W9 1EE.

Q18: What if a wine is faulty [Corked]? Can the recipient get a replacement?
A18: Yes, in the event you consider a wine tainted or corked, all the recipient needs to do is send us an email at hello@savagevines.co.uk stating why they believe the wine is faulty and return the bottle with the original cork or screw cap to:
Dhigs Limited FAO: Savage Vines 12 Formosa Street, London W9 1EE.

That’s about all we can think of for now. Please call us on 0207 266 1187 if you have any other questions.


Who are Savage Vines?

My name is Kyle and I am the face behind Savage Vines. Savage Vines is a small business which I started in 2017 with the aim of supporting small independent winemakers from around the world. I look to buy direct from the winemaker to ensure they get a fair price and you receive unique wines which you won’t see on the supermarket or high street shelves. By supporting us you are supporting them and that’s my mission.

When you buy wines from a supermarket or high street chain, the profits end up in the hands of business executives and you end up with a wine which is mass produced by machines with little to no personality and quality. The wines I source for you are unique, hand made and sent to you with love. Let’s change the way people buy wine, one bottle at a time. Feel free to give me a call on 0207 266 1187, I’d be happy to give you wine purchasing advice and answer any questions you may have.

Gift Wine Subscription

 

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