Q1: How do I notify the recipient that I have gifted them a wine subscription? A1: You will be sent a link to generate a gift certificate via email after you have purchased the gift wine subscription. Once you have processed the order, you will receive two emails. The first one is a confirmation / receipt for your purchase; containing your order number and order details. The second will be sent to you three minutes after the first one and be titled ‘Important Information About Your Gift Wine Subscription’. In here there is a link to generate the gift notification. It will ask you to provide the following information: i) information on who the gift is from ii) the occasion and iii) the email address of the recipient (in case you wanted us to send the gift notification directly to the recipient, as opposed to printing it out and putting in a card). Once this has been filled in we will send the personalised gift notification to the email address you specify.
Q2: How do I purchase a gift wine subscription?
A2: Once you have selected the gift wine subscription product options (number of wines a month, the type, subscription length), select the add to Basket button [Image 1 below]. You will then be taken to your basket where the system will summarise what you have selected. If you are happy with this, then click ‘Proceed to Checkout’ under the Basket Totals [Image 2 below]. Here you will need to enter your billing details as well as the recipients address details (if you have them) in order to finalise the purchase of the gift wine subscription. Note that you do not need the address and postcode of the recipient. If you have it to hand then by all means you may enter it. If you don’t then you can leave it blank. The gift recipient is asked to email us with their order number and preferred delivery address and start date which is all detailed on the gift notification certificate (per above). Once we have heard from them we will activate the subscription with their address and contact information and start sending them amazing wine!
Q3: When will I (or the gift recipient) receive the gift certificate?
A3: Once you have purchased the gift subscription you will receive an second email asking for the gift certificate details as per Q1 above (roughly three minutes after you receive your order confirmation email). Once you provide the relevant details it will send via email straight away. You can either send it to yourself and print it out or wait to generate it on a specific day. If you want us to send you a PDF to print out please email email@example.com and I will manually create one for you right away.
Q4: Can I delay the subscription start date? A4: In short yes. It is very flexible. We wont start sending wines until the recipient has activated it. If they go on holiday or want to pause it for any reason once activated they can. Subscription wines are delivered in the last week of every month except in December. In December we will dispatch the wines for activated subscriptions on the 29th and 30th of December irrespective of your preferred delivery day. If you have purchased a gift wine subscription for a Christmas present please note that we will not send any wine until the recipient has activated it (or you have activated it on their behalf), most of which will start to receive wines in January. If a subscription is activated after the 19th day of any given month, then the first wines will be received at the end of the following month.
Q5: What if I don’t know the email address of the gift recipient?
A5: Don’t worry you can leave that blank. Once you have purchased the gift wine subscription you will receive an email from us providing you with our phone number [0203 603 1150] and contact email address [firstname.lastname@example.org]. Once you have the email address of the gift recipient you can send it across and we will update the order and send the gift certificate accordingly (if you wanted us to send the gift notification directly to the recipient). The same goes for the delivery address. If you don’t have it, just leave it blank for the time being. We will update it once we have notified the recipient of their gift via email and they tell us what address they want the wine delivered to.
Q6: What if I don’t know the delivery address of the gift recipient? A6: You can leave this blank if you don’t know it. We will update it once we have the correct information from the gift recipient as they are asked to contact us via email or phone to activate the subscription. All the information and instructions is in the Gift Notification Certificate we send to you / the recipient.
Q7: When will the Gift Wine Subscription be delivered to the recipient?
A7: Wines are delivered in the last week of each month. Standard delivery days are Tuesday through Friday. Note that there will be a surcharge of £5 per delivery for any one wanting wine delivered on the Saturday. Once the recipient is notified of their gift they can contact us at email@example.com to arrange delivery on a specific day. We are very flexible. This information will all be on the Gift Certificate we send you/them. If you order between the 20th and the last day of the month the first wines will not be delivered until the following month (if the subscription gets activated).
Q8: Where does Savage Vines deliver to?
A8: At present we only deliver gift subscriptions to mainland UK. Note that we cannot let people redeem gift subscriptions if they live in Northern Ireland or Channel Islands. If our members help us grow we may show some wine love to other wine savages outside the UK. Stay tuned.
Q9: What does a Gift Wine Subscription box comprise each month?
A9: When buying a gift wine subscription you are asked to select the number of wines you want to send a month (two, three or six); wine preferences being red wine only, white wine only or a combination of red and white. Each month these wines will be delivered to the recipients door is a custom box which is made specifically for the safe transport of wine. It also has a map showing you where we have sourced the wines from along with informative tasting notes and food pairing suggestions. We will also email the recipient a link to our monthly wine podcast on the day of delivery. The podcast is usually about 15 minutes long and gives the recipient a comprehensive overview of each wine we have sent that month. You can listen to the latest Wine Podcast at www.savagevines.co.uk/in-the-box/.
Q10: How can I pay for a Gift Wine Subscription?
A10: We accept Visa, MasterCard, American Express, Debit cards. Enter in the card details which will be validated and processed as part of the product checkout process on the website. We use Stripe as our payment gateway which is secure. You can now also use pay pal if you prefer.
Q11: Is delivery included in the price of a Gift Wine Subscription?
A11: Sure is. There are no hidden fees or charges. We don’t operate like that.
Q12: Can I choose specific wines to go in the recipients gift subscription box?
A12: You are able to select if you would like whites or reds but not specific grape or regional varieties. The idea is that we expand the recipient’s taste and repertoire by introducing them to new wines! You are able to send all white wines, all red wines or a combination of white and red.
Q13: Can the recipient re-order the wines that they like online?
A13: They sure can. Just head to our online wine shop and go nuts.
Q14: How will I know my order is being processed?
A14: You will receive an email from the Savage team shortly after your purchase confirming your order. If something doesn’t look right let us know straight away at firstname.lastname@example.org.
Q15: If I don’t receive an order confirmation what should I do?
A15: Send the friendly Savage team an email at email@example.com. We will get back to you very quickly. You can also call us on 0203 603 1150.
Q16: Can the recipient track the delivery of their order each month?
A16: Yes, once the order has been dispatched from our warehouse each month they will receive an email notification and link to track the delivery. Note if you/they have not provided their email address then the tracking reference will be sent to you.
Q17: If the recipient doesn’t like the look or type of a wine, can they exchange it?
A17: Sure. As long as the wine is unopened and the label is not damaged. All they need to do is send us an email at firstname.lastname@example.org stating why they want to change the wine(s) and send it/them back to us within fifteen days of delivery to the address below:
Savage Vines C/O CBF Fulfilment
1-11 Alvin Street
Q18: What if a wine is faulty [Corked]? Can the recipient get a replacement?
A18: Yes, in the event you consider a wine tainted or corked, all the recipient needs to do is send us an email at email@example.com stating why they believe the wine is faulty and return the bottle with the original cork or screw cap to:
Savage Vines C/O CBF Fulfilment
1-11 Alvin Street
That’s about all we can think of for now. Please call us on 0203 603 1150 if you have any other questions.
Who are Savage Vines?
My name is Kyle and I am the face behind Savage Vines. Savage Vines is a small business which I started in 2017 with the aim of supporting small independent winemakers from around the world. I look to buy direct from the winemaker to ensure they get a fair price and you receive unique wines which you won’t see on the supermarket or high street shelves. By supporting us you are supporting them and that’s my mission.
When you buy wines from a supermarket or high street chain, the profits end up in the hands of business executives and you end up with a wine which is mass produced by machines with little to no personality and quality. The wines I source for you are unique, hand made and sent to you with love. Let’s change the way people buy wine, one bottle at a time. Feel free to give me a call on 0203 603 1150 , I’d be happy to give you wine purchasing advice and answer any questions you may have.