If you have any questions about our terms and conditions listed below please give us a call on 0203 603 1150as we are happy to clarify. We exist to source you better wine than what you will typically find elsewhere and support small, family run vineyards. We are here for the long haul and are not in the business of ripping people off.
You must be aged 18 or older to buy alcohol. By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK. If you are buying alcohol for someone else the recipient must also be aged 18 or older. Deliveries must be received for by a person aged 18 or older. All deliveries will need to be signed for and our couriers may request some form of ID as part of our proof of age verification process. We take this very seriously and reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
Terms & Conditions
www.savagevines.co.uk “the Website” is published by The Wine Prophets Limited, trading as “SAVAGE VINES” and fulfils order out of CBF Fulfilment 1-11 Alvin Street Gloucester GL1 3EJ United Kingdom. The Website is the entire property of The Wine Prophets Limited, and exclusively operated by the Company. The company is registered by Companies House and the Registrar of Companies for England and Wales has assigned the Company Number 10676425. The Website has been hosted by SiteGround Hosting Ltd., registration in the UK under the reference 09348602. Phone : 0203 603 1150. SAVAGE VINES is committed to respecting and protecting your privacy and is compliant with the British Law under the Data Protection Act 1998.
The company SAVAGE VINES provides services around the discovery of selected wines. The company SAVAGE VINES operates this Website where it offers its customers, principally, subscription services for the monthly receipt of bottles of wine carefully selected by an in house sommelier. The receipt of wines or associated products is accompanied by exclusive access to video presentations on specific wine makers, production techniques, tasting of selected wines and wine producing regions all of which are the property of the company SAVAGE VINES. Definitions: As part of these terms of sale and use (hereinafter the “General Conditions”), the term:
Visitor (s): anyone browsing the Website www.savagevines.co.uk;
Member (s): All individuals who create an account on the Website www.savagevines.co.uk or sign up to the mailing list.
Customer (s) any person having subscribed www.savagevines.co.uk on the Website and / or have passed one or more orders from suppliers through www.savagevines.co.uk Website;
Website: www.savagevines.co.uk the Website;
Supplier (s): wine or accessory producers selected by the company SAVAGE VINES.
These Terms and Conditions are intended to define the ways in which the company SAVAGE VINES makes available its Website to visitors, members and customers and offers the following services detailed.
2. ACCEPTANCE OF THESE TERMS
These Conditions shall apply to every Visitor, Member and Customer. Access to and use of the Website entails acceptance of the Visitor, Member and Customer to these Terms. By joining the mailing list, confirming a subscription or placing an order on the Website is full acceptance of these Terms and Conditions. If you did not agree with the clauses below, you are advised not to use the Website. The applicable Terms are those in force on the day of the visit on the Website, confirming a subscription and / or placing an order. These Conditions are subject to change by the company SAVAGE VINES. In this case, the company SAVAGE VINES will inform the Customers and the new General Conditions will apply only to orders placed after the modification, or through subscriptions, as of the month following the change. Failing agreement with the modified terms and conditions, you are advised to refrain from continuing to use the services of the Website and or company Savage Vines. Otherwise, the changes to the General Conditions shall be deemed accepted.
3. SALES AND SERVICES FOR INDIVIDUALS
The company SAVAGE VINES exclusively reserves its offers and services to individual customers. Any Customer is committed to act in that capacity. The company SAVAGE VINES reserves the right to refuse or cancel any order and / or subscription from a Customer proving to be a professional dealer or an individual or entity trading, or planning to trade, in the wine industry.
4. ACCESS TO THE WEBSITE
The company SAVAGE VINES strives to keep the Website accessible, without being under no obligation to do so. Access to the Website may be interrupted for maintenance, updating, or for any other technical reason. The company SAVAGE VINES is in no way responsible for these technical and temporary interruptions and the consequences or inconvenience that may result from the Visitors and Customers.
5. SUBSCRIPTIONS PLANS
The company offers SAVAGE VINES Visitors to create an account on the Website to take advantage of the following services:
Receiving regular newsletters by email providing details of events, news and promotional offers for the sale of wine, associated wine and lifestyle products or a subscription service.
The Company SAVAGE VINES propose to take out a subscription to the Website in order to benefit the following services:
The receipt of two (2) or three (3) bottles of wine per month, selected with great care by the company SAVAGE VINES in house sommelier (the number of bottles varies according to the subscription packages as presented on the Website and chosen by the Customer);
Access to Savage Vines tasting videos, tutorials, podcasts and records generated by the company SAVAGE VINES allowing customers to discover the wines selected by the company SAVAGE VINES;
Access to the online store of the company SAVAGE VINES for exclusive deals and product reservations .
Subscription is established: – For a minimum of one (1) month and renewed by tacit agreement every month. – Either for a minimum period of 3, 6 or 12 months prepaid via a gift card. In the first case the Customer can terminate his subscription after a minimum period of one (1) month. The customer wishing to terminate its membership must notify the company SAVAGE VINES before the twentieth (20th) day of the month, using the Website’s features designed for this purpose. In the case of a subscription with 3, 6 or 12 months were first paid in advance, the customer may terminate the subscription at the end of the period paid in advance. The customer wishing to terminate its membership must notify the company SAVAGE VINES before the twentieth (20th) day of the month, using the Website’s features designed for this purpose. For subscription taken before the 20th of the month, the Customer will receive the bottles selected by the company SAVAGE VINES during the current month, in accordance with Section 12.1 hereof. For subscriptions activated or purchased after the 20th of the month, the Customer will receive the bottles selected by the company SAVAGE VINES the month following the subscription, in accordance with Section 12.1 hereof. Customers whose contract is valid also benefit from exclusive prizes reserved for them. The Customer may at any time change their subscription in order to take advantage of another subscription plan proposed by the company SAVAGE VINES among the existing formulas or those that may be developed as appropriate by the company SAVAGE VINES in the future (the formulas can vary, in particular depending on the number of bottles or the category of proposed products). However, for these changes to take effect for the current month, the Customer must imperatively have registered the change of the subscription on personalized page of their account with SAVAGE VINES (“My Account” on the Website) before the twentieth day (20th) of the current month. Otherwise, the changes will be taken into account in the subsequent month following the registration of the change of the subscription by the Customer. When a subscription, it is the Customer who’s responsible for verifying that the subscription complies with their own choices (personal data, delivery mode, any options or subscription formula category, place of delivery and / or billing products, etc.). If an account is terminated by the Customer, any assets obtained must have been used by the customer otherwise they will be considered lost. At no point will the company SAVAGE VINES refund monies to the customer and/or member as a result of a credit sitting in their respect account at the point of account termination and/ or suspension. The company SAVAGE VINES also expressly reserves the right to study case by case each subscription submission by a Member or Customer and can accept or reject on any basis it deems appropriate. The company will not allow any subscriptions for which delivery is outside of the United Kingdom (including Channel Islands). The Member or Customer acknowledges and accepts this. In case of rejection of a subscription membership in this framework, the company SAVAGE VINES will inform the Customer/s as soon as possible. Subscriptions can be sold by the company SAVAGE VINES in the form of a “gift card”. In this case, a unique activation code will be listed on the gift certificate and sent by email to the customer. The customer can then activate the prepaid subscription at the time of receipting the gift card via email on the Website [www.savagevines.co.uk]. When a customer purchases a prepaid gift card subscription, the date of subscription activation will be and correspond to the activation and validation date of the code on the Website. The gift card subscription must be activated and validated within 12 months from the shipment date of the gift card by email to the customer. Beyond these 12 months, the code becomes invalid and the subscription is not refundable. Any customer who offered a “gift card” has the ability to purchase through the Website, wines discovered through their subscription to the Website SAVAGE VINES, subject to availability of the offers on the Website. Customers who offered a “gift card” whose contract is valid also benefit from the same exclusive prices as current subscriber customers for the period of their prepaid “gift card” subscription.
6. REFERRAL PROGRAM
Any Customer has the option to refer new customers. New customers are invited to indicate when activating their subscription the unique code provided by their referring Customer in the section provided for this purpose during the subscription activation process. Any Customer who refers a New Customer (being a person who purchases a subscription) will receive a credit of £20 per New Customer referral . The £20 credit will be applied to the account of the Customer for use in the online store of the company SAVAGE VINES. It will be the same for referred Customers: when referring New Customers, they will receive a voucher of £20 per New Customer referral. Note that the £20 credit cannot be applied to the cost of the recurring wine subscription which has already been purchased. It can however be applied to new subscriptions or gifted subscriptions.
7. WINE & LIFESTYLE ACCESSORY PURCHASES
The company SAVAGE VINES offers Customers the ability to place orders through the Website, to purchase wine and lifestyle related accessories, in accordance with these Terms and Conditions. Orders will only be processed after receipt of full payment by the Customer. Any order will result in an order confirmation sent by the company SAVAGE VINES to the email address that the Customer has provided upon account registration on the Website. When placing an order, it is the Customer to verify that the information on the order are consistent with its choices (personal data, delivery mode, possible options, for delivery and / or billing products, etc). The company SAVAGE VINES reserves the right to refuse any improper or questionable control and any order from a Customer who did not completely settled a previous order or with which any dispute is underway. The company SAVAGE VINES also expressly reserves the right to study case by case each order submission by a Member or Customer and can accept or reject on any basis it deems appropriate. The company will not allow any product orders for which delivery is outside of the United Kingdom (including Channel Islands). The Member or Customer acknowledges and accepts this. In case of refusal of the order in this context, the company SAVAGE VINES informs the Customer as soon as possible.
8. AVAILABILITY OF PRODUCTS
The product offers are valid until they are no longer visible on the Website. Any offer means within the limits of available stocks. If something is out of stock then Savage Vines will inform the customer asap and provide an indication of the estimated timeframe for the order to be fulfilled. The customer reserves the right to a full refund if the order is processed by Savage Vines via the Website and then indicates the item/s is actually out of stock. The company SAVAGE VINES will make every effort, particularly in its relations with the producers and suppliers, to ensure that orders and / or subscriptions can be honored. Nevertheless, as the intermediate platform and having no own stock on products offered, the company SAVAGE VINES can in no way be held responsible for any temporary out of stock causing a delay in the delivery of products / objects and / or subscription. In case of permanent unavailability of one or more products ordered and / or planned as part of a subscription, the company SAVAGE VINES undertakes to inform the Customer as soon as possible. The Customer will then, at its option, ask: (i) replacement of the product unavailable for one or more products of a quality and an equivalent price, or (ii) obtaining a credit from SAVAGE VINES company for the amount of the order, or (iii) refund of the amount debited to their account. All refunds will be applied within thirty (30) days from the receipt of the claim. For the purposes of the preceding paragraph, the assessment of equivalent quality remains the sole responsibility of the company SAVAGE VINES due to their detailed knowledge of the products being offered.
Prices shown are deemed to be in BRITISH POUNDS. Prices of miscellaneous fees are those indicated throughout the Customer “Check Out” process (Delivery etc). The price of subscription is that indicated on the Website. Subscription prices are inclusive of all taxes and delivery costs. The total price of the subscription payment is the one indicated during the checkout process by the Customer, based on the product they have selected. The prices of the wine and lifestyle products ordered via the Website are those indicated on the page of each product. These prices do not include delivery costs which are shown separately and added to the amount of the order. The total price of the order is the one indicated during the confirmation of the order by the Customer, before the “second click” confirmation, according to the regulations.
9.1 Monthly payments for recurring subscription and membership products
Due to the uncertainty surrounding Brexit, you agree to pay any amount of VAT in excess of the VAT included in your charges should the VAT rates increase; any new taxes, excise or other charges relevant to your purchase that may be introduced by any government body pertaining to the sale of alcohol and home deliveries. You agree that the Savage Vines may charge these additional fees to the credit or debit card used to make the initial purchase for which the changes to government taxes, duties and levies apply. Note that the Company will advise you of any price increases before they are applied, giving you the option to cancel your recurring payment before the increase takes effect.
10. PAYMENT AND SECURITY
By subscribing to a perpetual plan, the first month of your plan is paid directly the day you subscribe once the customer details and payment method has been validated. Subsequently, for every other month the payment is processed on the same day / date of each subsequent month, and a receipt of payment generated and sent to the customers registered email address. Payment history is also available on the Website in the My Account section. Any other order on the Website (including wine accessories, gifts, fixed period subscription plans [3, 6, 12 months] is paid directly and processed immediately at the time of order confirmation by the customer. A receipt is generated and available on the Website in the my account section of the website. The payment gateway on the Website is fully secured. SAVAGE VINES does not store any sensitive data about the credit or debit card used to purchase items on the website and all transactions are encrypted. Customers have the option to use paypal to pay for their order or subscription should they wish.
11. SHIPPING AND DELIVERY
Wines and Wine Accessory orders are fulfilled and delivered by companies selected by SAVAGE VINES. The order fulfillment process is conducted by Europa Worldwide. Delivery of the Wines and Accessories is undertaken by Yodel. Wine subscription plans must be confirmed before the 20th of the current month, in order for the Customer to receive the subscription for the current period. Subscriptions for the current month will be delivered on the last Wednesday, Thursday or Friday of the month [based on their customers selected preference], unless notified otherwise. A customer will need to change their nominated delivery date prior to the 20th of the month in order for it to take effect in the current month. Any subscriptions placed after the 20th of the Month and before the end of the Month, their first delivery will be the last Wednesday, Thursday or Friday of the subsequent month [based on their customers selected preference. The products are delivered as decided by the Customer during registration at the delivery address indicated. If some or all of the addresses or information needed for delivery provided by Customer prove incorrect forcing the courier or product carrier selected by the company SAVAGE VINES to return the products, the Customer will bear the costs and consequences. The company SAVAGE VINES is committed to make every effort to ensure that the delivery deadlines are met. Shipping for wine accessories orders made via the Website will be completed within 5 working days. These times may vary especially depending on the place of delivery, the amount of goods ordered and their availability. Delivery times announced at the order are indicated in working days and subject to confirmation of the order. The products are delivered by the company SAVAGE VINES as decided by the Customer during placing an order, the delivery address given by the Customer or a point that they select. If some or all of the delivery address information needed for accurate delivery, provided by Customer at the time of ordering, prove incorrect requiring the company SAVAGE VINES orders to return it is the Customer who will bear the costs and consequences.
12.1. The Customer must carefully check the condition and conformity of the products delivered during the delivery. It can then either (i) accept the order if it appears to be intact, (ii) refuse the order if it is manifestly not in conformity (broken bottles) following the procedure provided for in Article 12.3 herein. 12.2. In the event that, within three (3) months from delivery, the customer can tell when tasting of products delivered a clear deterioration in the quality of products (wine “corked”), it will be up to the Customer to contact SAVAGE VINES and follow the procedure laid down in Article 12.3 herein. For the purposes of this Article 12.2, it is specified that a return will only be accepted when the wine bottle (s) exhibit a level greater than three-quarter (3/4) of initial filling. The relevant order number and Customer contact details must be clearly marked on the return shipping carton. 12.3. In case of refusal of an order by the Customer at the time of delivery (12.1) or return because of a deterioration in the quality of the product found to tasting (12.2), it will be up to the Customer to inform the company SAVAGE VINES by post or e-mail at: firstname.lastname@example.org. In any event, the Customer must take care to clearly indicate in the mail or e-mail, all the information requested and the specific reasons for the return or refusal of the order. The company SAVAGE VINES then will do its best to liaise with the producer for the replacement of the product (s) with a new delivery to the Customer. In the event that the replacement of the product is not feasible, the company SAVAGE VINES will then offer the Customer the reimbursement of products and delivery (amount of the monthly subscription or amount of the order, proportion of rejected products, and optionally including return costs incurred by the Customer upon receipt of supporting document/s and/or information.
The Customer has a period of 15 days from the receipt of the ordered product (s) or received (s) as part of its subscription to retract and return any product that does not suit them, according to the following terms. Savage Vines offer their members and customers a money back guarantee if they feel the product/s do not suit them. A refund shall be made promptly, at the latest within thirty (30) days from the date of product return. The product (s) should imperatively be returned in its / their original packaging, cardboard and original condition (unopened bottles, caps and labels undamaged). The order number and contact details of the Customer must be clearly marked on the shipping carton. To facilitate repayments and improve the quality of services and partnerships, SAVAGE VINES invites its customers to inform them of the return in writing and the return of the product (s) by sending an email under the procedure provided for in Article 12.3 of these General Terms and stating the reasons for the refund request.
The Customer is informed that the personal information and data requested of them are necessary for the management and processing of the subscription and / or order and trade relations of the company SAVAGE VINES. This information and data is stored to allow the company SAVAGE VINES to ensure the successful completion of orders, improve service quality, to better meet the expectations of the Customer and customize the services offered and the addressed information. This information and data is also stored for security purposes in order to meet legal and regulatory obligations. They can be sent to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment. To offer you products adapted to your tastes, we reserve the right to utilize your data in order to achieve targeted advertisements or promotions. This information is intended for the use of SAVAGE VINES and may be processed by service providers acting on behalf of the company SAVAGE VINES. SAVAGE VINES is in compliance with the Data Protection Act 1998 and you have at any time a right of access, opposition, rectification and deletion of personal data from the Company SAVAGE VINES. To do this, simply make the request by mail or e-mail at: SAVAGE VINES, Customer Service, 1-11 Alvin Street Gloucester GL1 3EJ United Kingdom or email@example.com. The login credentials supplied by the company SAVAGE VINES are personal and un-transferable. It is the responsibility of each customer to prevent access to the Website or their accounts by third parties, especially when browsing or logging in to the website on shared / public computers. You can unsubscribe at any time by clicking the Unsubscribe link found in email communications from the company Savage Vines.
The brand and logo “SAVAGE VINES” are the full property of the Company. No use of the trademark and logo “SAVAGE VINES” can be made without the agreement preliminary and written of the company SAVAGE VINES. The entire content, in whole or in part, that appears or is available on the Website (including in particular but are not limited to: data, information, text, illustrations, logos, trademarks, graphics, photographs, videos, podcasts, software and computer programs, databases, etc.), and more generally all or part of the Website itself, are protected by copyright and other intellectual property rights in the United Kingdom and worldwide. These Conditions do not involve the transfer of any of these intellectual property rights for the benefit of Visitors and / or Members and / or Customers. Consequently, the latter strictly forbid to reproduce and / or use all or part of the contents which appear or are available on the Website and all or part of the Website itself. Customers, Registered and Visitors also prohibit copy, modify, alter, translate, reproduce, disseminate, sell, publish, exploit, or distribute in any manner and in any form or medium whatsoever such elements. In particular, access to online content including , blogs, videos or podcasts with respect to tasting notes on the Website and associated social platforms (YouTube, Facebook, Instagram, Twitter) is exclusively for Members and Customers for private, non-commercial viewing. Use of content cannot be made without the prior written consent of SAVAGE VINES via (firstname.lastname@example.org). Violation of these provisions subjects the offender and any other person liable to criminal and civil penalties provided by law.
The company Savage Vines creates song playlists on Spotify – www.spotify.com. We invite our members, customers and subscribers to listen to these playlists in a private setting. At no point is any person/s allowed to use these playlists in a commercial setting. Savage Vines intends that all visitors, members, customers and subscribers have registered their own personal account on Spotify in order to access the playlists created by Savage Vines. Savage Vines visitors, members, customers and subscribers explicitly acknowledge this and accept full legal responsibility as a result of them accessing the playlists provided.
18. PROMOTIONAL OFFERS
The company offers SAVAGE VINES Website Members and Customers to receive a newsletter and recommendations of the company SAVAGE VINES, www.savagevines.co.uk. At any time, Members and Customers may subsequently refuse to receive the newsletter and recommendations of the company SAVAGE VINES, www.savagevines.co.uk. To do this, the Website Member or Customer shall click on the link at the bottom of the newsletter or manage their account to various types of messages sent in the section provided for this purpose and located on the SAVAGE VINES Website (accessible through “My Account”). The company SAVAGE VINES may propose to Members and Customers to receive promotional offers from its partners. To accept, simply check the “yes” matching the phrase “I want to receive the best offers of that appears during registration on the Website or on personalized page Account Customer / Joined SAVAGE VINES (accessible through “My Account”). To later refuse to receive promotional offers from partners of the company SAVAGE VINES, the Member or Customer shall manage their subscriptions to various types of messages sent in the section provided for this purpose and is on the personalized page of their account SAVAGE VINES (accessible through “My Account”). Members and Customers are also likely to receive promotional offers by SMS, if they have informed the “text” field when registering. To stop receiving promotional offers by SMS, the Member or Customer shall manage their subscriptions to various types of messages sent in the section provided for this purpose and is on the personalized page of their account SAVAGE VINES (accessible through “My Account”).
19. FORCE MAJEURE
The company SAVAGE VINES can and will not be held liable for breach of contract in case of occurrence of an event of force majeure, as defined by the Civil Code and Case Law within the region it operates.
20. APPLICABLE LAW
These General Conventions are subject to British Law. The Parties will always endeavor to find an amicable solution before taking the matter to court. If necessary, the British Courts will be only competent.
21. CONFIDENTIALITY, SLANDER & DEFAMATION
The website may in the course of providing a service or product, collect and store personal information about the Client. That information may, for the purposes of providing the Service or product, be used and disclosed to third parties by the website in order to execute the transaction. Visitors, Members and Customers hereby consent to such collection, storage, use and disclosure and waives any right of privacy they may have.
The Members and Customers may access, correct and delete any personal information stored by the website by either updating their account details or contacting the website owners in writing by emailing through the request to email@example.com.
The Members and Customers understand and subsequently provide their consent to the terms outlines herein and all services and products provided by the Company to the Member or Customer are commercial-in-confidence. Visitors, Customers and Members of the company and associated websites agree not to and warrant that anyone they gift or send a product to will i) not use, disclose or distribute these terms directly or indirectly; ii) will not use the Companies or websites name or refer to them and / or their products and services in any forum without the permission of the Company. In the event of a breach or threatened breach of confidentiality the Company will, in addition to other remedies that may be available, and without showing or proving any actual damage, be entitled to an injunction restraining the Visitor, Customer, Member or their gift recipients in breach from committing any breach.